Help Center

Welcome to the UNN Hostel Management Portal. This guide will help you navigate and use all the features available to you.

Student Guide

Complete guide for students using the hostel management portal

Getting Started

  1. Login: Use your matric number and password to access your student dashboard
  2. Profile Setup: Complete your profile information including contact details
  3. Document Upload: Upload required documents (ID card, passport photo, etc.)
  4. Application: Submit your hostel application for the current academic session

Dashboard Features

Applications

Track your hostel applications, view status updates, and submit new applications

Payments

View payment history, make new payments, and track payment status

Maintenance

Report maintenance issues, track repair progress, and view maintenance history

Notifications

Receive important updates about applications, payments, and maintenance

Application Process

1

Submit Application

Fill out the hostel application form with your preferences and personal details

2

Application Review

Your application will be reviewed by the hostel administration team

3

Approval & Payment

Once approved, make the required payment to secure your accommodation

4

Room Assignment

Receive your room assignment and move-in instructions

Administrator Guide

Complete guide for administrators managing the hostel system

Administrator Roles

Super Admin

  • • Full system access
  • • User management
  • • System configuration
  • • Reports and analytics

Hall Admin

  • • Application processing
  • • Room assignments
  • • Student management
  • • Maintenance coordination

Management Features

Student Management

Manage student profiles, applications, and room assignments

Hostel Management

Manage hostel facilities, rooms, and maintenance requests

Payment Management

Track payments, generate invoices, and manage financial records

Frequently Asked Questions

Common questions and answers about the hostel management system

How do I apply for hostel accommodation?

Login to your student dashboard, navigate to Applications, and click "New Application" to submit your hostel application.

What documents do I need to upload?

You'll need to upload your student ID card, passport photograph, and any other documents specified in the application form.

How long does application processing take?

Application processing typically takes 3-5 business days. You'll receive notifications about your application status.

How do I make payments?

Once your application is approved, you can make payments through the Payments section using the available payment methods.

What if I have maintenance issues?

Report maintenance issues through the Maintenance section. Your request will be processed and you'll receive updates on the progress.

How do I contact support?

You can contact support through the contact information provided below or through the notifications system.

Contact Support

Get help when you need it

Technical Support

Email: support@unnaccomodation.com

Phone: +234 123 456 7890

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Hostel Administration

Email: hostel.admin@unn.edu.ng

Phone: +234 123 456 7891

Location: Hostel Administration Building

Need Immediate Help?

For urgent issues or emergencies, please contact the hostel security office directly or visit the hostel administration building during office hours.